Cancellation & refunds

What this policy covers

This policy covers subscriptions to Folvey provided by Crosvia Solutions Pvt Ltd. Photography bookings, studio invoices, prints and client album services are arranged with the photography studio and may have separate terms.

Free trials

When public enrolment opens, eligible studios can try Folvey for 14 days without a payment card. A trial does not automatically become a paid subscription, so there is no trial charge to refund. Existing invited testers keep their invitation arrangements.

Cancel a subscription

The studio owner can request cancellation at the end of the current billing period from Subscription settings. Paid access continues through the confirmed period. Future renewals stop once cancellation is confirmed by the payment provider.

Check the subscription status after submitting a request. If confirmation is missing or you cannot access your account, contact support.

Billing problems and refund requests

Contact support about a duplicate, incorrect or unauthorised charge. Include your studio name, payment date and transaction reference. Never send full card details, passwords or one-time codes.

We review the transaction and any applicable refund rights. A request is not a guarantee that a refund has been approved. Your rights under applicable law remain unchanged.

Before your access ends

Export the files you need and keep an independent copy of your work before ending a subscription. Cancellation does not itself request deletion of studio data. For account closure or deletion, make a separate request.

Get help

Use the contact page for the current support route. During invited testing, contact the person who shared your invitation while the support mailbox is being verified.